LEC Support App Privacy Policy

Privacy Policy Effective Date: 7/10/2017

The Living Earth Crafts support app enables the user to track and request support on LEC products with ease.

User Information:

To make the support process quick and easy, we require some personal information to make full use of the app. The information we collect is as follows:

  • Name
  • Email
  • Phone Number
  • Organization (optional)

Rest assured, none of the information provided will be shared with any other company or 3rd party. We value your privacy, and we will retain information only to resolve support requests and to register your products. We will not email you or call you unless requested or to resolve support tickets. To change this info, update the fields in the app and be sure to notify the handler of any ongoing support ticket.

Camera and Gallery Images:

While not required to make full use of the app, we do make use of available camera hardware to scan barcodes and capture images to add to support requests. We do not access any images taken or selected from the gallery without your permission, and will only receive such images upon review and submission of support requests.

Changes:

Our Privacy Policy may change in the future. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice either through the app or by email.

We value your continued business and hope that you enjoy your LEC products! We are happy to answer any and all questions you may have. Feel free to reach out to us with the contact information listed on our website.